SurfShark Reviews

Contacted support and Eric was able to resolve my issue quickly.

Great customer support service from John, very helpful and friendly. Surfshark is the best vpn on the market hands down.

Excellent and efficient chat with Eric! He gave a detailed and clear process to fix my streaming service access issue. Very pleased. I can watch my favourite shows again. THANKS :)

Quick response time from the live chat. Chatted with John, he was quick to offer a solution and made the whole interaction easy. Thanks!

Catherine was very helpful and patient with my issue.
Great customer service!! She well represents Surfshark. Give her a raise now!!

Cannot Cancel...I signed up for a one month account. I paid for one month. However at the end of that one month Surfshark took another month payment. I then noticed that it was a recurring payment. I contacted their customer service and was replied by John Duncan.He refused to give a refund.
"In case you decide to proceed with canceling your auto-renewal, you can easily do that by following this link - ....
Once you fill out the survey, you will not be billed again after your current subscription expires"
The link he posted does not give the chance to cancel. I now have to mess around trying to stop this mob from stealing more money. I used Surfshark on the recommendation of Arun from mrwhosetheboss. It may well be a good VPN. However misleading and shonky practice won't help their business reputation. I will never use their service again and people should carefully check their accounts before using this shady mob.
Following the reply from Surfshark. I was thanked by John Duncan for "reaching out" This response from support also thanks me for "reaching out". How about stop asking me to do something and make it easier to firstly clearly explain this will be a recurring payment upon application secondly make it easier to cancel this service. That way people may "reach out " to Surfshark again if they want a short term VPN. Being sneaky and complicated to end a service not wanted or needed shows a lack of trust in that company. I won't further "reach out" to the company as I have cancelled the payment via paypal.

Patient and Nice！！ 5 star！！

Without doubt, it is obviously SurfShark either themselves have put t time into writing 'fake' excellent reports. You only have to look at the way they are written, many much the same, in the same way as once a teacher (from industry) you learn to recognize when the work is someone else, plus especially British people do not in any way give such praise and exuberance. I tend to agree very much with the very critical reviews especially how SS cuts out especially when streaming, most websites recognize the nature of the packeted files sent to them and do not allow a connection i.e. Ebay and Amazon. Also, their appalling level of so called Teckie support, which having it on my screen is often word perfect (ie copies) in the chat facility. I once was a Senior Microsoft Certified Trainer who specialize in teaching TCP/IP and a standard very simple test to check standard basic knowledge is to ask what is the subnet mask for a Class B subnet, ther is always a pause while they most likely serach for it it i.e 255.255.0.0. Also for 16 years every course I taught was evaluated with written comments, so I know very well the form and nature of reviews regarding IT topics. I have to say that I was 'fooled' very well because in my free period the two guys I chatted to, were excellent Teckies, after that I never got them again. It may be the case I could be wrong, but the photos of mainly the young ladies who I always get are very good-looking, Hmmmmmm (note - I was always supported of any female Teckies on my courses). Have requested to leave, I can but they will keep my paid two year subscription. In truth, albeit now being out of the IT industry for some time, I tend now to believe VPNs are not as protective as VPN providers make out they are and as such have been looking in setting up my own one. Currently I find that a good hald of the ajor web sites i wish to use, I have to disconnect SS and then turn it back ono but now an old grumpy fart I do tend to forget, which means thanks to the very small 'useless' little light blue SS icon on the task bar going grey, I tend to forget and surf without so called SS'protection. I can't say any of the other VPN providers are any better but no way would I advise anyone to part money with SS, especially when having a disgruntled, critical customer like me who gives a review like this, that refuse to let me go by giving me the subscription cost left.

Just had a chat with John from the support team about why my Surfshark was not working. My help request was answered within seconds and John was very helpful and pleasant to chat with. He also explained what was causing my issue. Great support.
Richard

Amazing service , quick fix , quick answers!

The rep was patient and helpful. Great experience with surfshark tech support the first time!

Dennis has been very patient in understanding the issue I have faced in configuring and connecting to Open VPN on my RDP machine. He spent as much time that is needed to resolve this. I trie other VPN apps like Nord VPN and Pure VPN but Surfshark is the best and Dennis made this product more meaningful to me.

Dennis is truly a rockstar to me and saved my day!

mr harvey and previous mr i forgot his name, are very helpful and fast response. thank you surfshark.

I'm a user from Shenzhen, China. When I got a connection problem with my new iPhone settings. Luckily, I had a live chat with Surfshark support Beth. She really help me a lot, patiently and professionally guide me step by step to get VPN done sucessfully. I'm so happy to enjoy using surfshark now! Thank you!

Surfshark promises good VPN at low cost, and I cannot complain about the service itself. BUT if you happen to have a problem that is a bit more 'technical' than the simple 'turn it off and on again', then you see why it's so cheap.
Their tech support is not technical at all (for example if you have a problem on Linux), every time you get a new person replying and they don't read all the history, so you keep repeating the same thing every time.
They are only able to tell you that is your fault because you have some antivirus or something else (as I said they're not technical at all). Once asked to be escalated to a higher tier support or to a supervisor, they plainly ignore it.
If you make them notice that their new app doesn't work but the old one does, once again they completely ignore that.
So I'm now more than 10 days in (I want to be sure it works to get my money back if it doesn't), my ticket
3392706 remained unsolved with the most hilarious and ridiculous answers, and no one wanting to escalate it.
And another ticket 3425842 for a different problem unsolved for now almost a week. And if you have two tickets open, they reply to one instead of the other.
For the tech ones: on Linux their new GUI app is very heavy and not working if you have any additional routing (real or virtual) like Docker. BUT their legacy (cli only) app works perfectly. And be aware if you need to access services on custom ports: Surfshark stops you from accessing some ports (still awaiting reply about that as well).
Client and connection on iOS works well, support is absolutely appalling and refusing to escalate.
UPDATE (I have a feeling one of many): Surfshark BLOCKS ANY SSH TRAFFIC ON NON STANDARD PORT. So if you want to use this service for anything remotely 'work' related, you better go elsewhere. Also because if you have any problem with them, they'll keep telling you to uninstall any antivirus/adblocker/firewall as those might create problems (talking of security). I have a feeling this is a VPN service only to play around, nothing serious or even remotely business or security can be done with this.